Room Facilities and Servicing at Ribbonwood
Our rooms are serviced daily in the morning. An evening turn down service is provided, dependent on your movements. Please note that we do not service rooms if guests are using them during the service period. Please let us know if you prefer not to have the room serviced. We’ll be happy to drop off clean towels, dishes and top up room amenities.
Windows and doors
Ribbonwood Retreat was designed as an environmentally friendly building. In summer the cottage does get warm. All windows and doors will need to be closed (if you turn on the air conditioning to cold) for it to work. Our place and grounds are very private and safe; leaving windows open a little at night during warmer weather is refreshing.
There are insect screens fitted to most windows and doors for both Ribbonwood rooms and the cottage and those are the ones we recommend you leave open. In the Waiho suite bathroom the window will need to be shut each evening to stop flying insects coming in,
Power and electronics
All powerpoints are NZ standard 230/240 volts. You will find standard USB charger points in powerpoints near the desk or bedside, and there is a powerboard with additional USB points. We do have and EU – US compatible inlet plugs available for guest use as well as additional international plug adapters - all available on request.
Television and Entertainment
Instructions of how to use the TV is on a card located nearby it as well as in the hard copy compendium. We are happy to come and help, please call or phone us.
Television content includes:
Please use the intercom to contact us if you are in the cottage. Of course you are free to come over to the house, we would love to see you for any reason!
If you are staying in the Waiho Suite please feel free to track us down. We are never too far away and will leave you a note or let you know if we are out, which doesn't happen very often. We may look busy but would far prefer to chat with you.
Wake up calls
If you have an early start, we can arrange an early wake up call.
Tea/coffee & bar fridge
Water, Beer & Wine
Our water is filtered rainwater so safe and delicious to use straight from the tap.
We offer a small selection of local wines and beers for purchase. These include varietal wines from nearby wineries that you rarely seen outside of Northland and Auckland.
Please ask about our current stock and prices.
We can safely take your batteries to a battery recycling scheme as whether cylindrical (such as your AA or AAA), rectangular (9V) or round, household batteries often contain flammable or toxic substances. Please leave these aside for us to collect.
Check In/Check Out
Our standard check in times are from 3:00 pm until 6:00 pm. We always personally meet and greet our guests and show you to your room. If you think you may arrive later than 6:00 pm, we’d appreciate a phone call to let us know.
Our check out time is 10:00 am though we want you to enjoy a leisurely breakfast. Please ask if you think you may need longer use of your room. Late check-out is is only available when organised prior to your arrival, and only when this fits with our room service schedule.
Our cottage and house are serviced between 10:00 am and 2:00 pm each day. If you arrive early, we will always look after your luggage. We are happy to book you in if we have finished servicing or if no one has stayed the night before, so please do come in, you are welcome! There are a number of walks nearby and lovely cafes we recommend for lunch; please ask for a recommendation.